ISO 27018
Cloud Privacy Controls
Certification Guide
IT Service Management
Further information
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ISO 27034
Application Security
ISO 27035
Information Security Incident Management
ISO 20000-1
IT Service Management
ISO 9001
Quality Management System
ISO 14001
Environmental Management System
ISO 45001
Occupational Health and Safety Management
ISO 31000
Risk Management
ISO 38500
IT Governance
ISO 42001
Artificial Intelligence Management System
ISO 56001
Innovation Management System
ISO 10002
Customer Satisfaction - Complaints Handling
ISO/IEC 19770
IT Asset Management
PCI-3DS
3-D Secure Protocol
PCI-PIN-Sec
PIN Security Requirements
PCI-CardPro
Card Production Security
SOC 2 Type I & II
Security, Availability, Processing Integrity, Confidentiality, and Privacy
SOC 3 Type I & II
Trust Services Criteria
Business Continuity Plan
Design and testing of plans to keep business running during crises.
Disaster Recovery Plan
Technical recovery strategies to restore IT systems after failures.
Outsourcing Services
Comprehensive IT and operational outsourcing solutions.
Risk Assessment
Identify, quantify, and prioritize information security risks across your organization.
Penetration Testing
Simulate real-world cyberattacks to uncover vulnerabilities before malicious actors do.
Vulnerability Assessment
Automated and manual scanning to detect system weaknesses and configuration flaws.
Code Review
In-depth analysis of source code to find security bugs during development.
Incident Handling & Forensics
Rapid response to breaches and detailed digital forensic investigations.
Configuration Review
Hardening of servers, firewalls, and cloud infrastructure against best practices.
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Approved Scanning Vendor (ASV)
PCI DSS required quarterly external vulnerability scans.
Security Awareness
Training programs to reduce human risk and prevent social engineering.
IT Audit Service
Independent evaluation of IT controls to ensure integrity and regulatory alignment.
IT Governance Consultancy
Aligning IT strategy with business goals through frameworks like COBIT.
IS Audit Service
Focus on Information Security Management Systems (ISMS) and data protection.
IT Management Strategy
Roadmapping technology investments for long-term operational efficiency.
Data Center Uptime Audit
Verification of data center tier standards and operational sustainability.
ISO 27001
Information Security Management System
PCI-DSS
Payment Card Industry Data Security Standard
SOC 1 Type I & II
Independent assurance over internal controls relevant to financial reporting for service organizations.
CSA STAR Level 1 & 2
CSA STAR Level 1 and 2 is a standard for quality management systems, which helps organizations manage their quality processes effectively.
ISO 27701
Privacy Information Management System
ISO 22301
Business Continuity Management System
ISO 27017
Cloud Security Controls
ISO 27018
Cloud Privacy Controls
ISO 27034
Application Security
ISO 27035
Information Security Incident Management
ISO 20000-1
IT Service Management
ISO 9001
Quality Management System
ISO 14001
Environmental Management System
ISO 45001
Occupational Health and Safety Management
ISO 31000
Risk Management
ISO 38500
IT Governance
ISO 42001
Artificial Intelligence Management System
ISO 56001
Innovation Management System
ISO 10002
Customer Satisfaction - Complaints Handling
ISO/IEC 19770
IT Asset Management
PCI-3DS
3-D Secure Protocol
PCI-PIN-Sec
PIN Security Requirements
PCI-CardPro
Card Production Security
SOC 2 Type I & II
Security, Availability, Processing Integrity, Confidentiality, and Privacy
SOC 3 Type I & II
Trust Services Criteria
Business Continuity Plan
Design and testing of plans to keep business running during crises.
Disaster Recovery Plan
Technical recovery strategies to restore IT systems after failures.
Outsourcing Services
Comprehensive IT and operational outsourcing solutions.
Risk Assessment
Identify, quantify, and prioritize information security risks across your organization.
Penetration Testing
Simulate real-world cyberattacks to uncover vulnerabilities before malicious actors do.
Vulnerability Assessment
Automated and manual scanning to detect system weaknesses and configuration flaws.
Code Review
In-depth analysis of source code to find security bugs during development.
Incident Handling & Forensics
Rapid response to breaches and detailed digital forensic investigations.
Configuration Review
Hardening of servers, firewalls, and cloud infrastructure against best practices.
Approved Scanning Vendor (ASV)
PCI DSS required quarterly external vulnerability scans.
Security Awareness
Training programs to reduce human risk and prevent social engineering.
IT Audit Service
Independent evaluation of IT controls to ensure integrity and regulatory alignment.
IT Governance Consultancy
Aligning IT strategy with business goals through frameworks like COBIT.
IS Audit Service
Focus on Information Security Management Systems (ISMS) and data protection.
IT Management Strategy
Roadmapping technology investments for long-term operational efficiency.
Data Center Uptime Audit
Verification of data center tier standards and operational sustainability.
ISO 27001
Information Security Management System
PCI-DSS
Payment Card Industry Data Security Standard
SOC 1 Type I & II
Independent assurance over internal controls relevant to financial reporting for service organizations.
CSA STAR Level 1 & 2
CSA STAR Level 1 and 2 is a standard for quality management systems, which helps organizations manage their quality processes effectively.
ISO 27701
Privacy Information Management System
ISO 22301
Business Continuity Management System
ISO 27017
Cloud Security Controls
ISO 27018
Cloud Privacy Controls
What Does Certifiable Mean in ITSM?
Certifiable refers to the ability to gain formal certification through assessment.
ISO 20000-1
Organizations can be officially certified for meeting service management system standards.
ITIL Certification
Only individuals can earn certifications; organizations cannot be ITIL-certified.
Process for ISO 20000-1 Certification
The certification process follows a structured path to establish, validate, and maintain a compliant service management system (SMS).
- Preparation
- Implementation
- Internal Audit
- Management Review
- Certification
Preparation
Develop and apply tailored service management processes aligned with ISO 20000-1 clauses. Train staff at all levels, document procedures thoroughly, and establish robust controls to ensure effective, repeatable service delivery across the organization.
Ensure all supporting functions such as incident management, change management, and configuration management are clearly defined, documented, and consistently applied throughout all service areas and departments.
Costs & Duration for ISO 20000-1 Certification
Certification costs and time vary by organization size, complexity, and readiness.
Internal Audits
Performed before certification—costs depend on team or external auditor.
Certification Audit
Accredited body audits SMS—fees vary by company size.
Surveillance Audits
Annual follow-ups to maintain certification—typically less than full audit.
Recertification Fees
Every three years—similar process and cost to initial audit.
Gap Assessment
Identifies current state vs. ISO requirements—may cost a few thousand.
Consultancy Fees
Experts assist implementation; fees depend on scope and duration.
Training Costs
Staff training on ISO processes—prices vary by course level.
Implementation Time
Usually takes 6–12 months depending on existing process maturity.
Internal Audits
Performed before certification—costs depend on team or external auditor.
Certification Audit
Accredited body audits SMS—fees vary by company size.
Surveillance Audits
Annual follow-ups to maintain certification—typically less than full audit.
Recertification Fees
Every three years—similar process and cost to initial audit.
Gap Assessment
Identifies current state vs. ISO requirements—may cost a few thousand.
Consultancy Fees
Experts assist implementation; fees depend on scope and duration.
Training Costs
Staff training on ISO processes—prices vary by course level.
Implementation Time
Usually takes 6–12 months depending on existing process maturity.
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